SHIPPING + RETURNS
All prices quoted below are in Australian Dollars (AUD$). All orders are shipped within 48 hours on business days.
SHIPPING IN AUSTRALIA
Australian Standard Shipping (3-5 Business Days once dispatched): $5.90
*Please be aware that if selecting our Standard Shipping option - our couriers will not deliver to PO Boxes or Parcel Lockers.
Australian Express Shipping (1-2 Business Days once dispatched): $12.95
Express Shipping (5-7 Business Days once dispatched**): $29.95
Standard Shipping (7-14 Business Days once dispatched): $17
Australian Standard Shipping (3-5 Business Days): https://try.sendle.com/tracking
Express Shipping (1-2 Business Days): https://auspost.com.au/mypost/track/#/search
Express International Shipping: http://www.dhl.com.au/en/express/tracking.html
Standard International Shipping: Order shipped internationally via Standard Post are not trackable.
OH HEY! is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods.
During sale periods, delivery times may vary due to a high volume of orders. Please allow up to 5 days for dispatch.
** Delivery times may exceed the 5 business days for more remote countries.
Returns + Exchanges
We refund all full priced items.
Items must be posted in the mail within 14 days of receiving your order. Any items posted after this timeframe may be denied.
Items must be returned in their original condition and must not be used.
Once OH HEY! has received your returned package, all returned items will be inspected before a refund is issued.
***OH HEY! reserves the right to deny a return if it is evident that the item has been used, dirtied or damaged. If we decide that the item has not been returned in its original condition, the item will be returned to you. You will be notified via email if your returned item does not qualify for a refund.
Please allow 2 business days for a refund to be processed from the date that the returned item is received by OH HEY!. You will be notified once the transaction has been processed via the email address that the order was placed with. Refunds will be issued to the credit card, PayPal or Stripe account that the payment had originally come from.
Please contact email@example.com to arrange a return alternatively you can download a copy of the returns sheet below:
Return Shipping is at the cost of the customer and is non-refundable.
***We recommend returning items through traceable mail, as OH HEY! cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.
Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement colour or alternative item/s, you are required to place a new order.
FINAL SALE ITEMS
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.
RECEIVED THE WRONG ORDER OR A FAULTY ITEM?
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our team at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Please note that the goods are your responsibility until they are returned to OH HEY!.
OH HEY! will not issue a refund on item/s that are not received or are lost in transit.
Shipping is non-refundable except in cases where OH HEY! may have made an error.