SOME COMMONLY ASKED QUESTIONS…
How long will it take for my order to arrive?
This all depends on what shipping method you selected when checking out. For more information on shipping, please click here.
How do I know you have received my order?
After you place your order, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email or your order is not visible in your account page, please ensure that the email has not been sent to your Junk Mail.
How can I track my order?
As per our shipping policy, orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.
You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.
Please note that orders sent via Standard International Post are not trackable.
If you are still unable to locate any tracking information, please contact us at firstname.lastname@example.org.
Who do you ship with?
Standard Shipping (3-5 business days): Australia Post
Express Shipping (1-2 business days): Australia Post
International Shipping: DHL International
Standard International Shipping: Australia Post
Customs Taxes + Charges
International customers may be required to pay sales tax, duty and/or customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. OH HEY! is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order at email@example.com.
Do you offer your products wholesale?
We sure do! We work with our wholesalers on a case-by-case basis. Please get in touch to discuss further! firstname.lastname@example.org
Can I pay for my order in a foreign currency?
Yes. We accept payments in AUD, USD, GBP and NZD.
My product has arrived faulty or damaged, what do I do?
In the unlikely event you receive a damaged or faulty item please contact us asap at email@example.com to ensure that you can receive compensation.
Please take photos showing the damage and contact us within 14 business days of receiving your delivery.
What are your earrings made from?
Each earring has a different composition but generally we work with 925 Sterling Silver, 18K Gold Plating, Stainless Steel and Eco Friendly Alloy. All our products are created without lead, mercury or nickel and are cadmium and phthalates free. If you have a specific question regarding a particular product please do not hesitate to contact us directly firstname.lastname@example.org.
Do you have a question that we didn’t answer here? No worries! Send us an email.